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CASE STUDY

Away Resorts, UK

About Away Resorts

Away Resorts is a UK holiday park operator, with 9 parks in Lincolnshire, Isle of Wight, North Wales, Hampshire, Cornwall, Hayling Island & Essex. They are on a mission to show just how great Great Britain really is!

Each Away Resorts park makes the most of its unique and beautiful surroundings and has its own individual appeal. Many parks are jam-packed with fantastic facilities and great entertainment, and many just simply provide a smaller offering with a base to explore the local area. Each one, full of love, with a family feeling, always providing service with a smile.

Whether you desire coastal or country locations, full-on fun, or a relaxing time with loved ones, each resort is alive with character and atmosphere and specially crafted to suit your needs. They like to do things differently at Away Resorts, shaking up the industry! From any day arrivals to themed accommodation and welcome goodies on checking in, they want to ensure that their customers can holiday with “remember when we did that?” moments that will last a lifetime and that their owners enjoy their time with them again and again.

 

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The Project

Holiday homeowners have their own online portal that they log in to, it lets them pay off their bills, view latest news, and get general information on their ownership. Away Resorts introduced digital Wallet passes to their portal so owners can purchase passes for their private guests in an effort to reduce congestion in the reception area, increase security and authenticity of passes, and to increase distribution speeds.

The passes are purchased online and then created in Passcreator through Zapier. Afterward, an email including the links to the passes is sent to guests. The passes are valid for the duration of their holiday and scanned at the door to allow them to use the facilities e.g swimming pool, restaurants, entertainment.

Away Resorts have issued around 40,000 passes in the first six months of 2021!